Kyiv City State Administration (KCSA) and Darnitsa Unite to Help Kyivans Find Medicines

April 2022. According to the Kyiv City State Administration (KCSA), the Contact Center of Kyiv and Darnitsa Pharmaceutical Company signed a Memorandum on Cooperation. The purpose of this Memorandum is to consolidate efforts aimed at creating an accessible and convenient service for the prompt reception of public appeals for medicines and their availability in pharmacies.

The Contact Center of Kyiv (short number 1551*) is a convenient way to directly tell about the city’s problems and to help make the capital better. The contact center was established under the Kyiv City State Administration (KCSA) and is a part of the Unified System for Processing Appeals to Authorities. The specialists of the Contact Center promptly send online appeals of citizens to the relevant structural units of the Kyiv Administration to provide a competent and detailed response from the executors. Every day the Contact Center receives more than 30 thousand appeals regarding housing, provision of urban amenities, health care etc.

At the beginning of April, Darnitsa Pharmaceutical Company announced the opening of its own call center to help Ukrainians in matters relating to medicines. It is important that the hotline can be contacted about medicines from any manufacturer, not only Darnitsa, because during the war there is no place for competition and there is strength only in unity.

By phone 0800 - 407 - 877 ** daily from 8:00 a.m. to 8:00 p.m. you can get advice on finding medicines from any manufacturer in all open pharmacies, and if there is no desired medicine in pharmacy chains, get information on a possible substitute based on the active ingredient.

On the busiest days, the call center receives up to 100 calls. Most often, Ukrainians are looking for medicines for cardiovascular diseases, renal dysfunction, thyroid, nootropics, medicines to lower cholesterol, insulin. The call center also receives calls from the benefit-entitled patients who have prescriptions for free medicines under the “Affordable Medicines” program and do not know in which pharmacies they can get the medicines, because the pharmacies where they used to receive them do not work. Calls are coming from all regions of Ukraine, even from uncontrolled territories.

“During the war, effective cooperation between business and the state is crucial. As a leader in the pharmaceutical industry, *** Darnitsa actively cooperates with the state at all levels: the Ministry of Health, the Armed Forces, the Kyiv City State Administration, the Verkhovna Rada, the National Security and Defense Council. This memorandum is another step in the common struggle. I would like to emphasize that Darnitsa has been operating since the first day of the war and has already donated medicines for more than UAH 32 million. The call center is another way of our assistance during the war, this time on the information war front. Doing so we will win!” noted Dmytro Shymkiv, Chairman of the Board of Directors of DarnitsaGroup.

Background information

Darnitsa Pharmaceutical Company PrJSC was founded in 1930. Since 1998, Darnitsa has been the leader in Ukraine in terms of production of medicines by volume. The strategic areas of the portfolio development include cardiology, neurology, pain management.

* the free service is available for subscribers of Kyivstar, Vodafone and lifecell mobile operators

** Calls are free for any mobile operators within Ukraine

*** By volume according to ProximaResearch 2021-2022